Refund Policy

1. Overview

At Nexofts, we stand behind our services and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund.

2. Refund Eligibility

You may request a refund within 30 days of your initial purchase if:

• The service was not delivered as described
• There was a technical issue preventing service delivery
• You cancelled within 7 days of purchase without service commencement
• The service did not meet minimum performance standards as agreed upon

3. Refund Process

To request a refund, please:

1. Contact our support team at info@nexofts.co.uk
2. Provide your order number and reason for refund
3. Include any relevant documentation or evidence
4. Allow 5-7 business days for review and response

4. Refund Processing

Approved refunds will be processed within 10-14 business days. Refunds will be issued to the original payment method. Please allow additional time for your financial institution to process the refund.

5. Non-Refundable Services

The following are non-refundable:

• Services that have been fully completed and delivered
• Cancellations after the service has commenced beyond the 7-day window
• Custom or personalized services that cannot be resold
• Services purchased during special promotions marked as final sale

6. Partial Refunds

If service has been partially delivered, we may issue a partial refund proportional to the work completed. The refund amount will be determined on a case-by-case basis.

7. Contact Information

For refund requests or questions, please contact us at:

Email: info@nexofts.co.uk
Website: nexofts.co.uk
Response Time: Within 48 business hours